[About ordering]

NEAU online shop offers both made-to-order and in-stock items.

Payment is confirmed at the time of ordering.

Once your purchase is complete, you will receive an order confirmation email.

If you do not receive the email, please check that it has been sorted into your spam folder, that your carrier email address has been set to reject emails, or that the email address you registered has been mistyped.

[About member registration]

After registering as a member, you will be eligible to receive points if you place an order after logging in.

By logging in, you can check your account information, points, and order history.

Please note that if you purchase as a guest, you will not be able to check your order history.

If there are any changes to your account information or shipping address, please contact us via CONTACT or chat.

[About stock]

Products are not reserved for stock when added to cart

Once you click "Order" on the payment page, your payment will be completed and your item will be secured in stock.

There is a limit to the number of items that can be sold for pre-order. Please note that orders will close once the limit is reached, even during the sales period.

[About stock]

Products are not reserved for stock when added to cart

Once you click "Order" on the payment page, your payment will be completed and your item will be secured in stock.

There is a limit to the number of items that can be sold for pre-order. Please note that orders will close once the limit is reached, even during the sales period.

[About canceling your order]

For made-to-order products, orders can only be canceled during the made-to-order sales period.

Please note that we cannot accept cancellations for any reason after the order sales period has ended.

During the order sales period, you can exchange the size and color, so please contact us via CONTACT or chat.

[Returns and exchanges]

Please be sure to check that the product is in good condition within 5 days of receiving it.

Please note that we do not accept exchanges or returns for reasons such as color/image differences/size not fitting, etc.

We pay close attention to the quality of our products, but due to the nature of the materials, small stains, creases, loose threads, neps, and odors from dyes may occur.

Please note that if there is no problem with use, the product will not be eligible for return or exchange.

If there is a defect in the delivered product

If the product you receive is defective, please contact us via CONTACT or chat, attaching a photo of the defective part.

We will only accept reservations if you contact us in advance.

Please note that we cannot respond to the following cases:

*Products that have been delivered more than 5 days ago

* Products that have been worn, altered, washed, or dry-cleaned, or products that have odors, discoloration, or other storage defects that occur after arrival.

※Tags have been removed

*Products that are due to customer reasons such as color/image difference/size not fitting etc.

* Stains caused by pressing and hairs sticking to the fabric

Please note that if there is a defect in the product, we will exchange it as a general rule.

If there is no replacement stock available, we will accept your return.

[Product delivery time]

In-stock items will be shipped within 5 business days of the order date.

Regarding shipping of made-to-order products, please refer to each product page.

Please note that due to production circumstances, the scheduled shipping date may be delayed.

There are no deliveries on weekends, holidays, summer holidays, or the New Year holidays.

Please note that if the item cannot be delivered due to your long absence or an incorrect address, the customer will be responsible for the redelivery fee.

[Shipping method and shipping fee]

Sagawa Express

Shipping is available nationwide for a flat rate of 880 yen (tax included).

*1,500 yen (tax included) will be charged for Hokkaido, Okinawa, and remote islands.

(Please see below for information regarding international shipping.)

[About product images]

We try to make the product photos as close to the actual colors as possible, but the colors may differ from the actual product depending on your monitor settings, room lighting, etc.

[About purchasing secondary distribution products]

We cannot accept any support for products purchased through secondary distribution or products whose purchase history cannot be confirmed by us.

[About international shipping]

We will ship via Japan Post (EMS).

Shipping costs vary depending on the weight, so please check the payment page.

In addition to the shipping fee, customs duties may be charged at the time of import.

Please note that customs duties will be borne by the recipient.

[Payment Method]

・Credit card

We accept VISA, Mastercard, American Express and JCB cards.

Payment is only possible in one lump sum.

・Shop Pay

・Amazon Pay

・Google pay

・Apple Pay

[Payment Deadline]

Credit card, Amazon Pay, Apple Pay, Shop Pay Varies depending on the closing date and contract details of the credit card you use. Please check with your card company.

Varies depending on the contract for the electronic money used with Google Pay

Shop information service name
neau.online shop

email address
neau.online@gmail.com

Home page address
https://neau-online.com/
Reception hours: 10:00-17:00

Closed: Saturdays, Sundays, and public holidays

We will reply to your inquiries in the order they were received.

It may take some time for us to respond, but we will generally respond within 2 business days.

*We do not provide telephone support.

Description based on specific commercial transactions

Distributor

Olinks.inc

Sales Manager Name

Izumi Hidaka

post code

〒650-0024

address

Hyogo Prefecture Kobe City Chuo Ward Kaigandori 3-1-5

Kaigan Building Room 211

Business Contact Information

Reception hours: 10:00-17:00

Closed: Saturdays, Sundays, and public holidays

Email: neau.online@gmail.com

*We do not provide telephone support.