Q&A
Q: Can I purchase regular and pre-order items at the same time?
A: Because the shipping times are different, you cannot add regular sales items and pre-order items to your cart together. If you purchase them at the same time, a separate shipping fee will be charged each time. In addition, pre-order items will be shipped as soon as they arrive, so you cannot specify a date and time. Thank you for your understanding.
Q: Can I cancel or change a pre-order item?
A: You can cancel your pre-order during the sales period. Please contact us via CONTACT. Please note that cancellations due to customer convenience after the sales period has ended will not be accepted.
Please check the product details carefully before purchasing.
Q: When is payment for pre-order items?
A: Payment for pre-order items will be made at the time of ordering.
Q: I haven’t received the purchase completion email.
A: Regarding automatically sent emails, including purchase completion emails, delivery may be temporarily delayed depending on the system load.
Please wait a while before checking if you have received the email, or if you are a member of the store, please log in to your member page and check your purchase history.
A: Because the shipping times are different, you cannot add regular sales items and pre-order items to your cart together. If you purchase them at the same time, a separate shipping fee will be charged each time. In addition, pre-order items will be shipped as soon as they arrive, so you cannot specify a date and time. Thank you for your understanding.
Q: Can I cancel or change a pre-order item?
A: You can cancel your pre-order during the sales period. Please contact us via CONTACT. Please note that cancellations due to customer convenience after the sales period has ended will not be accepted.
Please check the product details carefully before purchasing.
Q: When is payment for pre-order items?
A: Payment for pre-order items will be made at the time of ordering.
Q: I haven’t received the purchase completion email.
A: Regarding automatically sent emails, including purchase completion emails, delivery may be temporarily delayed depending on the system load.
Please wait a while before checking if you have received the email, or if you are a member of the store, please log in to your member page and check your purchase history.